We accept the following credit cards: MasterCard, Visa, American Express and Discover, Apple Pay. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
What payment methods do you accept?
Where is my refund?
Ordering and delivery
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
When will my order arrive?
Orders ship the following business day after the payment has cleared. Delivery timeframes are determined by the shipping method selected at checkout. Please submit a message through the Contact Us page if your order hasn’t been delivered according to the expected delivery timeframe, and we will check your order status.
How much is shipping?
Shipping costs depend on the item you’ve ordered and where it’s being delivered. If your order value is more than $99, we provide free standard shipping within the U.S.
Can I track my order?
Can I return or exchange an item?
We recommend contacting us via the chat link or Contact Us page for any pre-purchase questions that you may have prior to placing an order. Our goal is to provide you with outstanding customer service at every step of the transaction. To process a return please contact us within 14 days of purchase for return instructions. Our Return window is 30 days. We look forward to serving you.
How do I return an item?
Please contact our customer service team via email@example.com. Providing the return is within the 14-day cancellation period and meets our return criteria of the following conditions: The product must be unused, intact, in the original packaging. A return authorization and shipping instructions will be issued by email.