We accept the following credit cards: MasterCard, Visa, American Express and Discover, Apple Pay. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
- Where is my order confirmation?
- Why has my order been canceled?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@straightupsportscards.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
When will my order arrive?
Orders ship the following business day after the payment has cleared. Delivery timeframes are determined by the shipping method selected at checkout. Please submit a message through the Contact Us page if your order hasn’t been delivered according to the expected delivery timeframe, and we will check your order status.
How much is shipping?
Shipping costs depend on the item you’ve ordered and where it’s being delivered. If your order value is more than $99, we provide free standard shipping within the U.S.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
We recommend contacting us via the chat link or Contact Us page for any pre-purchase questions that you may have prior to placing an order. Our goal is to provide you with outstanding customer service at every step of the transaction. To process a return please contact us within 14 days of purchase for return instructions. Our Return window is 30 days. We look forward to serving you.
How do I return an item?
Please contact our customer service team via sales@thecuratedkitchenandhome.com. Providing the return is within the 14-day cancellation period and meets our return criteria of the following conditions: The product must be unused, intact, in the original packaging. A return authorization and shipping instructions will be issued by email.